Covid19 Information

We are open and taking bookings as normal and are reviewing all the COVID-19 restrictions if and when they are updated.

Please note any bookings made after lockdown and onwards are subject to our standard terms and conditions, unless further government restrictions prevent travel. If you decide to cancel, when there are no restrictions in place, you will be subject to our standard refund policy and no refund will be given, unless the property can be re-let for all/or part of your booking dates. See our full terms and conditions here, including amendments relating to travel during the pandemic.

What happens if I have been advised to self-isolate before or during my stay?

Please contact us if this is the case and we can discuss your options. If you are told to self-isolate whilst staying with us, please contact us immediately. You are required to return home to isolate at your home address (if safe to do so), therefore you must vacate your holiday home.

If you are unable to return home and isolate in the property, all costs and fees relating to all affected bookings will be borne by the guest

What happens if I have a positive test during my stay?

Please contact us immediately. You are required to return home to isolate at your home address, for support from your registered healthcare provider and family/friends/community whilst you isolate. Therefore you must vacate your holiday home (if safe to do so).

If you are unable to return home and isolate in the property, all costs and fees relating to all affected bookings will be borne by the guest

Will I get a refund if I cancel my holiday?

If you have holiday booked after 4th July 2020 and choose not to travel, outside of the government restrictions (disinclination to travel) then our standard cancellation terms will apply. Click here to see the terms and refund policy. A full refund will not be applicable. Please contact us if you have any concerns or circumstances you wish to discuss.

Please check with your travel insurance provider, if you are able to claim for your holiday cancellation, please let us know and we will process it for you. We can also offer to provisionally hold alternative dates for you, if you wish to rebook once your insurance provider has paid your claim.

Is there VAT on my holiday?

As a letting agent, the reduction of VAT does not apply to our business. It is solely applicable to the direct provision of accommodation, therefore there will be no change to our tariffs or VAT charges.